MASSAGE CHAIRZ is committed to providing high quality products and finding the right massage chair for all of our clients. With this in mind, your satisfaction with both our customer service and the chair you purchase are our top priorities. This is why we are happy to provide a 100 day, 100% Money Back Guarantee* – Best return policy in the industry. Your new massage chair should help you reduce stress, not create more of it!
If you are dissatisfied with your purchase for any reason, or if there is a problem with your chair, please contact your Massage CHAIRZ representative to review the issue. If necessary, we will provide a return merchandise authorization (RMA) number that will be used to process your return.
To get full credit for your return, simply ensure that all items are in their original condition and packaging including the pallet it was shipped on. Massage CHAIRZ will coordinate the pickup of your chair and inspect it when it gets back to us. Once the inspection is complete and the chair and packaging is deemed to be undamaged, we will refund your money less the return freight. If you do not have all original packaging including pallet, additional return charges may apply. Also, if you decide you want to buy another chair, we will apply all return freight costs as a credit toward your new chair.**
Please note that if the chair you purchased has been damaged while in your possession, does not contain the original packaging, or requires any additional refurbishing once received, it could be subject to additional charges
*Customer is responsible for return shipping charges.
**When exchanging, the new chair must be a model of higher value in order to apply the freight cost as credit.y are.
Infinity Care5 Year Residential Limited Warranty
Infinity Massage Chairs are designed, built, and inspected to ensure excellence in operation and enjoyment. While rare, defects in manufacturing can occur. This limited warranty exclusively covers manufacturing defects.
Complete Care Warranty Period
For In-Home service, Infinity Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer’s residence, at no charge to the customer. If a particular part is no longer manufactured, Infinity Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Infinity Massage Chairs is no longer responsible for making repairs under the warranty coverage.
Any repairs needed during the 3 year parts warranty coverage, Infinity Massage Chairs will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the steel and steel-welded parts of the frame, in addition to any wood structure that may exist. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Infinity Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the United States and major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by Infinity Massage Chairs-authorized field service personnel to maintain warranty coverage.
Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.
To initiate an Infinity Care Warranty claim, simply call the Infinity Customer Support Team at 603-910-5000.
Massage Chairz always guarantees free standard curbside delivery to customers in the contiguous United States on orders over $99. There’s no fine print or hidden fees, and you can rest assured that the price you see is the price you pay.
Please contact us for shipping surcharges to Alaska, Hawaii, Canada, or other countries.
Standard curbside shipments are made through OUR preferred carrier. Please note that orders processed through Massage Chairz Monday through Friday are usually processed on the same business day. However, if an order is placed later in the day or on the weekend, your order might not be processed until the next business day.
We ensure a fast turnover of your order so that you receive your massage chair, or your massage product, in a timely and hassle-free manner.
Threshold delivery is available at a cost of $199, which includes the delivery team bringing your massage chair inside the first dry entrance in your home, business, or apartment building. Please note that this does not include assembly, placement into your room of choice, carrying up or down flights of stairs, or disposal of packaging.
We also offer White Glove installation and set up for a small additional fee. Click here to learn more!
Massage Chair Delivery Lead Times
Because of the products Massage Chair Store offers, as well as the large selection of brands we carry, we cannot accurately state a general shipment time for all of our customers. Made-to-order items take longer to arrive than those which are pre-manufactured and already prepared to ship. All products we carry list a “Usually Ships In” timeframe, and we highly recommend that our customers check the average shipment time on the products that interest them, as shipment time can range from two days to eight weeks, depending on the product in question. Bear in mind that this timeframe does not include the actual shipping time, which varies depending on the item, the weight and shipping location.
To estimate your delivery time, there will be a link in your shipping confirmation email to track your shipment. All items weighing over 150 lbs usually requires the carrier to contact you to schedule a delivery time, therefore providing you with advance notice of delivery.
What is "White Glove" Delivery?
Purchasing a massage chair means that the soothing relief from stress and pain will be readily available any time in the comfort of your own home. But once the chair arrives at your doorstep, the process of moving the heavy box into your living room, and assembling the chair might be counterproductive towards your goals of relaxation. With white glove delivery, that concern will be lifted off your shoulders as you sit back comfortably in your home and one of our White Glove Specialists takes care of everything. All your specialist needs is a point of your finger, and he will assemble your chair exactly where you want it. Once the chair is set up, he will test the functions to ensure everything is working properly.
Who might not want White Glove Delivery?
If you love assembling furniture, figuring out new technology, and lifting heavy objects, you may enjoy setting up your new chair. We encourage everyone to get White Glove Delivery, but keep it optional so that the do-it-yourselfers aren’t deprived of the fun of putting the chair together and learning how it all works. If you do decide to take on the challenge yourself, please keep in mind that our tech support is available to assist you in any questions you have regarding the assembly, parts, or remote functionality. Give us a call at 877 797 6657 and we’ll make sure to connect you with an expert.
Do you still have questions about your massage chair delivery and installation? Call our helpful massage chair professionals today at 877 797 6657 to learn more!
*White Glove Delivery for online orders only available within the contiguous 48 states. For all other orders please contact us for pricing at 877 797 6657 .